Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Parent Link (Pty) Ltd ("Parent Link", "we", "us", "our") governing your access to and use of the Parent Link platform, including the mobile application, web dashboard, and associated services (collectively, the "Platform").

By creating an account, subscribing to the Platform, or otherwise using our services, you confirm that you have read, understood, and agree to these Terms. If you are acting on behalf of a school or organisation, you represent that you have authority to bind that organisation to these Terms.

2. Service Description

Parent Link is a school incident reporting and parent notification platform designed for South African schools. The Platform allows schools to:

• Log and manage student behavioural incidents with supporting evidence.
• Send automated notifications to parents and guardians via WhatsApp and email.
• Manage student, teacher, and parent records.
• Access analytics and behavioural trend reporting.
• Administer subscriptions and school settings.

We reserve the right to modify, suspend, or discontinue any feature of the Platform at any time with reasonable notice, and to release updated versions of the application.

3. Account Registration

To use the Platform, a school must register an account. By registering, you agree that:

• All registration information you provide is accurate, current, and complete.
• You will maintain and promptly update your account information.
• You are responsible for maintaining the confidentiality of your login credentials.
• You will notify us immediately of any unauthorised use of your account.
• Each school requires a separate account; accounts may not be shared between schools.
• Teacher accounts may only be created by a registered school administrator.

Parent Link reserves the right to refuse registration or terminate accounts that violate these Terms or applicable law.

4. Subscription & Payment

Access to the Platform requires an active subscription. The following terms apply:

• Subscriptions are billed monthly at the applicable rate per active teacher account.
• Payment is processed exclusively through Paystack. Parent Link does not store payment card details.
• Subscription fees are due in advance and are non-refundable, except where required by South African consumer law.
• Failure to pay subscription fees may result in suspension or termination of access.
• Prices may be updated with 30 days' written notice to school administrators.

5. Acceptable Use

You agree to use the Platform only for its intended purpose of school incident reporting and parent communication. You must not:

• Use the Platform to harass, defame, or discriminate against students, parents, or staff.
• Log false or fabricated incidents.
• Access or attempt to access another school's data.
• Reverse-engineer, decompile, or attempt to extract the Platform's source code.
• Use the Platform for any unlawful purpose or in violation of any applicable law.
• Transmit malware, viruses, or any code of a destructive nature.
• Use automated tools to scrape or bulk-extract data from the Platform.
• Share login credentials with unauthorised personnel.

Schools are responsible for ensuring their staff comply with these acceptable use requirements. Violations may result in immediate suspension or termination of the account.

6. Intellectual Property

The Platform, including its software, design, branding, and content, is the intellectual property of Crafted Bits (Pty) Ltd and is protected by applicable copyright, trademark, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Platform solely for your school's internal incident reporting purposes in accordance with these Terms.

You retain ownership of all data you input into the Platform, including student records and incident reports. By using the Platform, you grant Parent Link a limited licence to process that data solely to provide the service.

7. Privacy & Data

Your use of the Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the data practices described in the Privacy Policy.

As a school, you acknowledge that you are a joint responsible party under POPIA for the student and parent data you manage within the Platform. You are responsible for:

• Obtaining appropriate consent from parents for processing their contact details.
• Ensuring your use of the Platform complies with POPIA and any applicable school data governance policies.
• Informing parents that the Platform is used for incident notification.
• Maintaining the accuracy of student and parent records.

8. Disclaimers

The Platform is provided "as is" and "as available" without any warranties of any kind, express or implied. To the fullest extent permitted by law, Parent Link disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that:

• The Platform will be uninterrupted, error-free, or secure at all times.
• WhatsApp or email notifications will be delivered within any specific timeframe.
• The Platform will meet all of your specific requirements.
• Any defects will be corrected within a specific timeframe.

WhatsApp notification delivery is subject to the terms and availability of the WhatsApp Cloud API (Meta Platforms), over which Parent Link has no direct control.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Parent Link shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data, arising from your use of or inability to use the Platform.

In no event shall Parent Link's aggregate liability to you exceed the total subscription fees paid by your school in the three months preceding the event giving rise to the claim.

10. Termination

Either party may terminate the subscription at any time. The following applies upon termination:

• Termination by you: Cancel through the account settings or by contacting support. Access continues until the end of the current billing period. No pro-rata refunds are issued.
• Termination by us: We may terminate accounts that breach these Terms, with immediate effect. We may also terminate with 30 days' notice for any reason.
• Upon termination, school administrators will have 30 days to export their data before it is scheduled for permanent deletion.
• Sections of these Terms that by their nature should survive termination (including sections on Intellectual Property, Limitation of Liability, and Governing Law) will remain in effect.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the Republic of South Africa.

The parties agree to attempt to resolve any dispute amicably by negotiation before initiating any legal proceedings. If a dispute cannot be resolved by negotiation within 30 days, either party may pursue the matter through the appropriate South African court.

12. Contact Us

If you have any questions about these Terms, please contact us: